Client Support

We treat our clients' businesses as if they were our own, if you have a problem - we have a problem. At Dot.Inc, we take support very seriously and are always here to assist you no matter the issue. Following are some helpful tips and contact information for our friendly support team.

Technical Support Information
If you are having trouble with your hosting account or account features, please feel free to call our offices at 413.586.1192 during regular business hours. You may email us at Please note, all sales and customer service inquiries should be directed to us at 413.586.1192 or toll-free at 866.4.Dot.Inc or by email at
Emergency Support
If you need emergency support, please give us a call at 413.586.1192 and dial our Emergency Contact Request extension. Your message will be sent to our entire team, and we will contact you immediately.
Terms, Conditions, and Acceptable Use Policy
View our Terms, Conditions and Acceptable use policy with regard to Dot.Inc Solutions servers and equipment involved in our Internet services, click here.
Junk Email (SPAM) Software
We hate spam as much as you do, so we deploy enterprise grade anti-spam devices across our network. Too much spam reaching your inbox? Ask us how we can protect you from unwanted spam & email viruses. Our anti-spam devices receive up to date information every 5 minutes!.
Online Hosting Support Manual
View our complete online support manual, where you will find helpful instructions and other general information on your hosting account features and add-ons- available via your online Control Panel (click "Getting Started Wizard".
Secure Payment Center
If you would like to contact our billing department, or make payments to your account, you may use our secure Online Payment Center. Make payments conveniently using Visa, MasterCard, or American Express cards, click here.
Upgrade & Add-ons to Your Account
If you would like to upgrade your hosting account, use our online upgrade request form found here. Coming Soon!
Remote Help
Sometimes, we will request remote access to your computer in order to help quickly & efficiently diagnose issues on your personal computer. This allows our technical team to eliminate the costs of having a technician visit your office, or the costly process of sending your computer out.

Interested in working with us?
We are interested in hearing from you. Even more, we are interested in learning about your business and how we can bring value to you and your company. Our business is built on developing long lasting relationships & personal touch with every one of our clients.
Contact our team today!
Our Process
The key to our business process is our Continuous Discovery. For us, the discovery phase is not limited to when we begin a project. Continuous Discovery means that we constantly learn about your business, your specific industry, and your goals. We help your project evolve to stay ahead of your competition. When others rest, we get ahead.
Request a quote

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